Shipping Policy – Sunya
At Sunya, we prioritize delivering your purchased products to you in the best possible condition and within the shortest time frame. We’ve partnered with a reliable network of couriers to ensure your products reach you promptly and safely.
Delivery Time
Standard Delivery: We strive to deliver your order within 3-5 business days, depending on your location. However, delivery times may vary based on factors like product availability, courier service efficiency, and regional restrictions.
High Demand Products: In the case of high-demand items, delivery may be delayed. Some products may even sell out quickly after being listed. If this happens, we will do our best to notify you and restock the item as soon as possible.
Shipping Fees
Shipping fees are calculated based on your location and the size/weight of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase.
In certain cases, we may offer free shipping promotions for specific regions or on orders above a certain value. Be sure to check our website for such offers.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number so you can monitor the status of your shipment in real-time. This tracking will allow you to know the expected delivery date and any potential updates on your package’s journey.
Undeliverable Orders
If your order is undeliverable due to an incorrect address, or if no one is available to receive the package, our courier partner will attempt to deliver it again, or they will return it to us. In such cases, we will contact you to arrange a redelivery or provide alternative solutions.
Handling of Fragile Goods
Our team ensures that all fragile products are carefully packed to prevent damage during transit. If you receive a damaged product, please notify us immediately, and we will assist with replacements or refunds.
Unavailable Products
If a product becomes unavailable after you’ve placed your order, we will notify you promptly. You may either choose an alternative product, wait for it to be restocked, or request a full refund.
International Shipping
Currently, we only offer shipping within India, but we are working on expanding to other countries. Please stay tuned for update
